Terms of service
ATHORALIV TERMS OF SERVICE
These Terms of Service are the legal agreement between you and Athoraliv LLC governing your use of our website and your purchase of our supplement and skincare products.
Draft v0.1 — June 23, 2026 Effective date: [EFFECTIVE DATE]
PLEASE READ THESE TERMS CAREFULLY. SECTION 17 CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS-ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A LAWSUIT IN COURT OR PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 17.7.
1. Agreement to These Terms
These Terms of Service ("Terms") are a binding agreement between you and Athoraliv LLC, a Delaware limited liability company with its principal place of business at 595 New Loudon Road, #224, Latham, New York 12110 ("Athoraliv," "we," "us," or "our"). They govern your access to and use of our website at https://athoraliv.com and any related pages, content, and features (collectively, the "Site"), and your purchase of any products we sell (the "Products").
By accessing the Site, creating an account, or placing an order, you agree to these Terms and to our [Privacy Policy] and [Return & Refund Policy], each of which is incorporated by reference. If you do not agree, do not use the Site or purchase the Products.
2. Eligibility — You Must Be 18 or Older
The Site and Products are intended only for users who are at least eighteen (18) years old. By using the Site or buying a Product, you represent and warrant that you are 18 or older, that you have the legal capacity to enter into these Terms, and that all information you provide is accurate. We do not knowingly sell to or collect information from anyone under 18.
3. Your Account
To purchase Products or use certain features, you may need to create an account. You agree to provide accurate, current information and to keep it updated. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly at support@athoraliv.com of any unauthorized use. We may suspend or terminate an account that violates these Terms or that we reasonably believe is being used fraudulently.
4. Products — Important Health and Safety Disclosures
Dietary supplements. Our supplement Products are dietary supplements, not drugs. These statements have not been evaluated by the Food and Drug Administration. These Products are not intended to diagnose, treat, cure, or prevent any disease.
Skincare / cosmetics. Our skincare Products are cosmetic Products intended for external use only, according to their labeling.
Not medical advice. Content on the Site — including product descriptions, blog posts, and any wellness information — is for general informational purposes only and is not medical advice and not a substitute for advice from a licensed physician or other qualified health provider. Consult your healthcare provider before using any Product, especially if you are pregnant or nursing, have a medical condition, are taking medication, or are under medical supervision. Discontinue use and seek medical attention if you experience an adverse reaction.
Individual results vary. Any results described or implied are not guaranteed and will vary from person to person.
Labels control. Always read and follow the label, ingredient list, and directions on the Product you receive. If the label differs from the Site, the label on the Product controls. It is your responsibility to review the ingredient list for allergens or substances you should avoid.
5. Orders, Pricing, and Payment
Order acceptance. Your order is an offer to buy. We may accept or decline it, in whole or in part, and may limit or cancel quantities, for any lawful reason — including suspected fraud, pricing errors, or stock limits. A confirmation email acknowledges receipt of your order; a contract forms only when we ship the Product.
Pricing and errors. All prices are in U.S. dollars and may change at any time before you order. Despite our efforts, a Product may occasionally be mispriced. If a Product's correct price is higher than the price on the Site, we may cancel the order or contact you for instructions before shipping.
Payment. You authorize us (and our payment processors) to charge your selected payment method for the total order amount, including Products, shipping, and applicable taxes. You represent that you are authorized to use the payment method provided.
Taxes. You are responsible for all applicable sales, use, and similar taxes, which we will calculate and add where required.
6. Subscriptions and Auto-Renewal (Athoraliv Auto-Ship)
If you enroll in a subscription or auto-ship plan, the following apply in addition to the rest of these Terms and our [Return & Refund Policy].
Recurring billing. Your subscription automatically renews at the interval you selected, and you authorize us to automatically charge your payment method the then-current price plus tax and shipping each cycle until you cancel.
Price and term changes. We will give you advance notice of any price change. Where required by law, we will obtain your consent to a price increase before it takes effect or give you the opportunity to cancel.
How to cancel. You may cancel at any time, with no cancellation fee, through your online account, by email to support@athoraliv.com. To stop the next shipment, cancel at least [2] business days before your next billing date. Cancellation stops future renewals but does not refund an order already billed or shipped, except as stated in our Return & Refund Policy or as required by law.
Confirmation. After enrollment, we will send a confirmation with your renewal terms and cancellation instructions.
7. Shipping and Risk of Loss
We will make reasonable efforts to ship within the timeframes stated on the Site, but delivery dates are estimates, not guarantees. Title and risk of loss pass to you upon our delivery of the Products to the carrier. Shipping terms and lost-package handling are addressed in our [Return & Refund Policy] and [Shipping Policy].
8. Returns and Refunds
Returns, refunds, and cancellations are governed by our [Return & Refund Policy], which is incorporated into these Terms. In summary, eligible Products may be returned only if unopened and unused within the stated window; opened or used consumable and skincare Products are not returnable except where the Product is damaged, defective, incorrect, or where required by law.
9. Promotions, Discounts, and Gift Cards
Promotions, coupon codes, and gift cards are subject to their own posted terms, may be modified or discontinued at any time, have no cash value except as required by law, and may not be combined unless stated. We may void promotions obtained through error, fraud, or in violation of their terms.
10. Intellectual Property
The Site and its contents — including text, graphics, logos, images, product formulations as expressed in copy, and software — are owned by or licensed to Athoraliv and are protected by intellectual-property laws. "Athoraliv" and our logos, are trademarks of Athoraliv. You may not copy, reproduce, distribute, or create derivative works from any part of the Site without our prior written consent. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your own personal, non-commercial use, subject to these Terms.
11. Acceptable Use
You agree not to: use the Site for any unlawful purpose; resell or commercially exploit the Products or Site without authorization; introduce malware or attempt to breach security; scrape, data-mine, or use automated means to access the Site except as we permit; infringe our or others' rights; or interfere with the Site's operation. We may investigate violations and cooperate with law enforcement.
12. User Content and Reviews
If you submit reviews, comments, photos, or other content ("User Content"), you grant Athoraliv a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable license to use, reproduce, modify, publish, and display that User Content in connection with our business. You represent that you own or have the rights to the User Content, that it is accurate, and that it does not violate any law or third-party right. We are not obligated to post or retain User Content and may remove it at our discretion. Do not submit health claims about the Products as if they were ours.
13. Third-Party Links and Services
The Site may link to or integrate third-party sites and services (including payment processors and shipping carriers). We do not control and are not responsible for their content, products, or practices. Your use of third-party services is governed by their terms.
14. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND ATHORALIV DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY PRODUCT WILL ACHIEVE ANY PARTICULAR RESULT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; THIS SECTION DOES NOT LIMIT ANY NON-WAIVABLE WARRANTY OR REMEDY YOU HAVE UNDER LAW.
15. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, ATHORALIV AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA, ARISING OUT OF OR RELATING TO THE SITE, THE PRODUCTS, OR THESE TERMS. ATHORALIV'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SITE OR A PRODUCT WILL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID TO ATHORALIV FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM IN THE [12] MONTHS BEFORE THE EVENT, OR (b) [ONE HUNDRED U.S. DOLLARS ($100)].
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, fraud, or gross negligence. [This carve-out is important and protects enforceability — confirm with counsel.]
16. Indemnification
You agree to indemnify and hold harmless Athoraliv and its members, managers, officers, and employees from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, your misuse of the Site or Products, your violation of any law, or your User Content.
17. Dispute Resolution — Arbitration and Class-Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
17.1 Informal resolution first. Before starting an arbitration, you agree to contact us at support@athoraliv.com and give us [60] days to resolve the dispute informally. Most concerns can be resolved this way.
17.2 Agreement to arbitrate. If we cannot resolve a dispute informally, you and Athoraliv agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Products will be resolved by final and binding individual arbitration, rather than in court, except as stated in Section 17.6. This agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.).
17.3 Arbitration rules and forum. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. [VERIFY current AAA rules and consider designating JAMS as an alternative administrator.] The arbitration will take place in [Albany County, New York] or, at your election, by phone, video, or written submission. The arbitrator's award may be entered in any court of competent jurisdiction.
17.4 Class-action waiver. You and Athoraliv agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding.
17.5 If the class-action waiver is unenforceable. If the class-action waiver in Section 17.4 is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court rather than in arbitration; all other claims remain in arbitration. If Section 17.4 is found unenforceable as to all claims, the agreement to arbitrate will not apply.
17.6 Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in court to protect intellectual property or stop unauthorized use of the Site.
17.7 Your right to opt out. You may opt out of this arbitration agreement by emailing support@athoraliv.com within 30 days of first accepting these Terms, stating your name and intent to opt out. Opting out will not affect any other part of these Terms.
18. Governing Law and Venue
These Terms and any dispute are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Subject to Section 17, the state and federal courts located in [Albany County, New York] will have exclusive jurisdiction, and you consent to personal jurisdiction there. Athoraliv LLC's internal affairs are governed by Delaware law; this Section governs your relationship with us as a customer.
19. Changes to These Terms
We may modify these Terms from time to time. The version in effect when you place an order or use the Site governs that transaction. We will post the current version and its effective date on the Site, and material changes will be identified. Your continued use after changes take effect constitutes acceptance.
20. Termination
We may suspend or terminate your access to the Site or your account at any time, with or without cause. Sections that by their nature should survive termination — including Sections 10, 12, 14, 15, 16, 17, and 18 — will survive.
21. Notices
Legal notices to Athoraliv must be sent to: Athoraliv LLC, 595 New Loudon Road, #224, Latham, NY 12110, Attn: Legal, with a copy to support@athoraliv.com. We may give you notice by email to the address on your account or by posting on the Site.
22. Miscellaneous
These Terms, together with the Privacy Policy and Return & Refund Policy, are the entire agreement between you and Athoraliv regarding the Site and Products and supersede prior agreements. If any provision is held unenforceable, the rest remains in effect (severability). Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control (force majeure). Section headings are for convenience only.
23. Contact Us
Athoraliv LLC 595 New Loudon Road, #224, Latham, NY 12110 Email: support@athoraliv.com
Effective date: 6/23/26